After Installation

Additional menu item will appear after the installation (named Newrelic). Navigate there for initial configuration

Configuration

Enter the key of the project which should be used for creating issues.

Important

When using a Service Desk project key, make sure that the Add-On user has sufficient permissions to raise new issues in the project.

First, you need to create additional alert channel. Go to Alerts (1) → Channels and groups (2) → Create channel (3)

Create a new Webhook channel and insert the webhook URL there:

Now you need to add the newly created Webhook channel to the list of Alert channels of your Alert policy:

To make sure your setup works correctly, go to the Webhook channel settings and trigger a test alert. You should see an issue soon.